Terms and Conditions | Sawasdee Pet Shop
Thank you for visiting Sawasdee Pet Shop (hereinafter referred to as "the Shop"). Please carefully read the following Terms and Conditions. By shopping at the Shop, you acknowledge that you have read, understood, and agreed to be bound by all the terms below. The Shop reserves the right to update these Terms and Conditions at any time without prior notice.
I. Order and Contract Validity
After placing an order on the Shop’s website, you will receive an automated order confirmation email. This email only confirms that we have received your order and does not constitute acceptance of the order.
A legally binding sales contract will only be formed when we send a "shipping confirmation" email or message to verify that the products have been dispatched.
The Shop reserves the right to refuse any order for the following reasons:
- The product is out of stock or incorrectly priced.
- The customer provides incomplete, inaccurate, or suspicious information.
- Fulfillment of the order is prevented by force majeure events.
II. Prices and Payment
All product prices are stated in Hong Kong Dollars (HKD).
The Shop reserves the right to adjust product prices without prior notice. Price adjustments shall not apply retroactively to confirmed orders.
You must pay the full order amount on time after order confirmation. The Shop reserves the right to cancel the order if payment is not settled within a reasonable time.
III. Returns and Refunds Policy
The Shop’s Returns and Refunds Policy is an integral part of these Terms and Conditions. Please refer to the separate [Returns and Refunds Policy] for detailed information on return eligibility, timeframes, and procedures.
IV. Intellectual Property Ownership
The Shop’s name, trademarks, logos, website design, and all product images and textual descriptions are the exclusive intellectual property of the Shop.
Without the Shop’s explicit written consent, you shall not reproduce, modify, distribute, or use any of the aforementioned content in any form.
V. Privacy
We are committed to protecting your personal data. The collection, use, and protection of your personal information will be strictly in compliance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (HKSAR).
VI. Disclaimer
The Shop makes every effort to ensure the accuracy of information on the website but does not warrant that all descriptions, images, or other content are absolutely accurate, complete, or reliable. If errors are found, we will correct them promptly but shall not be liable for any related consequences.
The Shop shall not be liable for any indirect or consequential damages (such as loss of profits, business interruption, etc.) arising from the use of or inability to use the website.
For pet food, health supplements, and medications, customers shall select and use such products based on their pets’ specific health conditions and under the guidance of a veterinarian. The Shop makes no warranty regarding the suitability of the products and shall not be liable for any consequences arising from the use of the products.
VII. Contact Us
If you have any questions about these Terms and Conditions, please feel free to contact us via:Customer Service Email: sawasdeepet@gmail.com
Thank you for taking the time to read these terms. We look forward to providing you with high-quality services!
